Who we are Our website address is: https://saltedsurfboard.com

What personal data we collect and why we collect it

1. Checkout & Orders When you purchase from our store, we ask you to provide information including your name, billing address, shipping address, email address, phone number, and optional account information like username and password. We use this information to:

  • Send you information about your account and order.
  • Respond to your requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Calculate taxes and shipping rates.

2. Payment Information We accept payments through PayPal and Midtrans. When processing payments, some of your data will be passed to these providers, including information required to process or support the payment, such as the purchase total and billing information. Important: We DO NOT store your credit card details on our servers. All sensitive payment data is handled securely by the payment gateways (PayPal/Midtrans).

3. Cookies If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. When you add items to your cart, we use cookies to help us remember and process the items in your shopping cart.

  • Login cookies last for two days, and screen options cookies last for a year.
  • “Remember Me” login persists for two weeks.

Who we share your data with We respect your privacy. We only share information with third parties necessary to provide our services to you:

  • Shipping Providers: We share your name, address, and phone number with courier services (e.g., DHL, FedEx, JNE) to deliver your surfboard.
  • Payment Gateways: As mentioned above, data is shared with PayPal/Midtrans to process transactions.

How long we retain your data For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information for order fulfillment purposes.

What rights you have over your data If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact Us If you have specific questions about your data privacy, please contact us at: salted.surfboards@gmail.com